We are committed to providing our customers with superior financial services. Your opinions or feedback on our products and services will enable us to serve you better. To share your opinions or feedback, you may talk to our staff at our office in person or call our Complaint Handling Officer at (852)2862 9223*. Alternatively, you are welcome to send us your opinions or feedback through the following channels:

Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, we will endeavour to advise you of the outcome within 30 days. If feedback is lodged by a third party, please note that we will contact the customer concerned directly in order to protect our customer's privacy. 
 
In case you are still not completely satisfied with our handling result or have further information for our assessment, please contact us again. We will re-examine the case and respond to you per the above-mentioned procedures.
 
For monetary disputes, you may also refer your case to the Financial Dispute Resolution Centre.


* Service Hours: Mon to Fri : 9:00am - 5:00pm